ENROLMENT TERMS AND CONDITIONS

 Please read the following prior to commencing your enrolment application with Face Agency. By completing the application form you acknowledge you have understood and agree to the expectations, policies and procedures determined by Face Agency, including but not limited to items listed below.

Course delivery:

Fees & Terms of Payment:

The course fee includes:

 

What is not included in the fee?

 

What other fees and charges are there?

Absence, Deferment & Withdrawal

 

Students are not eligible for a refund based on non-competence of course requirements or failure to undertake/complete a lesson.

Fees are non-refundable to students who chose not to complete the course once it has commenced.

Students no longer wishing to complete the course once it has commenced, are required to provide 4 weeks’ notice to the Director. All outstanding scheduled fees that fall within that four-week period are to be paid.

Inability to Deliver Training

If Face Agency cannot deliver a course, where possible, Face Agency will arrange reasonable alternative course dates and times for students. If Face Agency cannot provide an alternative course date/time, all fees paid in advance, including deposits and short course up-front payments will be fully refunded. If Face Agency has commenced a course but is unable to fulfil its agreements to provide training services, Face Agency will refund that proportion of payments made for which training services were not received by the client.

 

Complaints

Complaints can be lodged either verbally or in writing. Written complaints are to be addressed to the Director.  Refer to Face Agency’s Complaints and Appeals Policy and Procedure for details.